Family Photo MakerFamily Photo Maker
Print policy
Wall art is printed from the portrait you approve. Each piece is made for you, so we cannot accept returns because you changed your mind, chose a different size, or no longer want the image.
What we reprint or refund
If your print arrives damaged, is defective, is the wrong item, or is lost in transit, tell us within 14 days of delivery (or the expected delivery date if it never arrives). Include a photo of the problem when you can. We will reprint it or refund the order at no extra cost.
What we do not cover
- Personalised items you approved and later decide not to keep
- Colour or crop differences that come from the original file
- Damage after delivery that is not a manufacturing or shipping defect
How to get help
Email support@familyphotomaker.com with your order details and photos. Family Photo Maker, Storgatan 1, Uppsala, Sweden.