Terms of Service

Who we are

Family Photo Maker. Contact: support@familyphotomaker.com.

These Terms of Service ("Terms") govern your use of the Family Photo Maker website, web application, and related digital services (the "Service"). By creating an account, buying credits, starting a subscription, or generating a portrait, you agree to these Terms and our Refund Policy.

The service

Family Photo Maker is an AI-assisted portrait generator. You upload photos of people you are allowed to depict. We generate digital images from those photos using third-party AI models. Output is digital content delivered immediately when a generation completes.

Results vary. We do not guarantee a particular likeness, style, resolution, or commercial fitness. You are responsible for reviewing outputs before you share, print, or otherwise use them.

Credits

Credits are a limited licence to run generations on the Service. They are not money, have no cash value, are not redeemable for cash, and are not transferable between accounts.

Each paid portrait generation currently costs 45 credits. We may change the credit cost of a generation with notice on the site.

Subscription credits are granted per billing period according to the plan you buy. Unused subscription credits remain on the account until they are used or revoked (for example after a refund or chargeback). We do not currently expire unused subscription credits, but we may change that with notice.

Credit pack credits do not expire. They remain on the account until used or revoked.

Welcome or promotional credits are granted at our discretion, may be withheld where we detect multi-account or device abuse, and may be revoked if obtained in breach of these Terms.

Subscriptions

Paid subscriptions renew automatically at the then-current price until you cancel. You can cancel at any time; cancellation takes effect at the end of the current billing period. You keep access until then. We do not refund unused time when you cancel, except where required by law or as described in the Refund Policy.

Upgrades (a higher-priced plan) take effect immediately. Stripe charges a prorated amount for the remainder of the current period. Additional credits for an upgrade are limited to the difference between the plans' per-period credit allowances, not a full extra batch.

Downgrades (a lower-priced plan or a longer billing interval that reduces what you pay) take effect at the next renewal. No refund is issued for the current period, and no extra credits are granted at the moment you schedule a downgrade. The next period is billed and credited at the new plan.

We may limit how often you can change plan (for example one upgrade per billing period) and may refuse a change while a payment is past due or a dispute is open.

Immediate digital delivery and withdrawal rights

Portrait generations are digital content supplied immediately. By starting a generation you expressly consent to immediate performance and acknowledge that you lose the 14-day right of withdrawal that EU consumers otherwise have for distance contracts, once generation has started, in line with Directive 2011/83/EU Article 16(m) (and corresponding national rules, including the Swedish Distance Contracts Act).

If you have not started a generation after paying, you may still have withdrawal rights for unused digital content as described in the Refund Policy.

Acceptable use

You may only upload photos you own or that you have permission to use. If other people appear in a photo, you must have their consent (or a lawful basis) to use their image.

You must not upload or generate images of minors under 18 without the consent of a parent or legal guardian. You must not use the Service for illegal content, sexual content involving anyone 17 or under, non-consensual intimate imagery, harassment, fraud, or any attempt to impersonate someone in order to deceive.

You must not abuse the Service: creating multiple accounts to obtain welcome credits, using stolen payment methods, opening chargebacks for used generations, scraping, reverse engineering, or overloading our systems.

We may suspend or close accounts, revoke unused credits, and keep a record of abuse. Chargebacks for service that was delivered may lead to account suspension and a dispute of the claim with usage evidence.

Intellectual property and licence of outputs

You keep whatever rights you already have in the photos you upload. You grant us a non-exclusive licence to store, process, and transmit those photos as needed to run the Service, prevent abuse, and fulfil print orders you place.

Subject to these Terms and full payment, we grant you a non-exclusive, worldwide licence to use generated images for personal use. Commercial use is allowed on paid plans that list a commercial-use licence. You may not resell the Service itself, our presets, or our models.

We and our licensors own the Service, branding, presets, and software. AI models are provided by third parties and are subject to their terms.

Prints (wall art)

Optional physical prints are fulfilled by Prodigi, a third-party printer. Production starts after payment and after we have prepared a print-ready file. You can cancel a print only before production has started; once Prodigi is producing the item, the order cannot be cancelled.

Print pricing, shipping, reprints for damage, and what is not covered are described in the Print policy at familyphotomaker.com/print-policy. Personalised goods made to your specification are not returnable because you changed your mind.

Privacy

How we collect and use personal data, including uploaded photos, IP addresses, device information, and payment identifiers, is described in our Privacy Policy at familyphotomaker.com/privacy-policy.

iOS and App Store purchases

The Family Photo Maker iOS app is licensed, not sold. App Store purchases (including subscriptions and in-app credit packs) are processed by Apple. Those purchases are governed by Apple's Licensed Application End User License Agreement (Standard EULA) and Apple's media services terms. Refunds for App Store purchases must be requested from Apple, not from us. Apple's Standard EULA is available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/.

These web Terms apply to the website and to web payments processed by Stripe. They do not replace Apple's terms for App Store purchases.

Liability

The Service is provided as available. To the fullest extent permitted by law we exclude implied warranties. We are not liable for lost profits, lost data, or indirect or consequential loss.

Our total liability arising out of the Service is limited to the amount you paid us for the Service in the 12 months before the claim, except where liability cannot be limited (including liability for death or personal injury caused by negligence, or for fraud). Nothing in these Terms limits rights that Swedish or EU consumer law does not allow us to exclude.

Governing law

These Terms are governed by the laws of Sweden, without regard to conflict-of-law rules. The courts of Sweden have jurisdiction, except that EU consumers may also bring proceedings in the courts of their country of residence. Mandatory consumer protections in your country of residence still apply.

Changes

We may update these Terms. The version date and version identifier (2026-10-17) appear at the top of this page. Continued use after an update constitutes acceptance of the new Terms for subsequent purchases and use. Material changes to paid subscriptions will be notified in a reasonable way.